1. Information We Collect

We may collect information you provide directly when placing an order, submitting an enquiry, subscribing to updates, or interacting with the website. This may include your name, email address, phone number, delivery address, date of birth where voluntarily provided, and information included in your messages or requests.

2. Order Information

When you place an order, we may collect information such as the products selected, quantities, order status, delivery details, order history, and other information reasonably required to process and fulfil your purchase.

3. Cash on Delivery

All orders placed through the website are processed using Cash on Delivery. We do not require customers to submit credit card, debit card, banking, wallet, or other online payment credentials through the website.

4. How We Use Information

We use collected information to process and fulfil orders, arrange Cash on Delivery shipments, coordinate deliveries, provide customer support, manage returns and refunds, verify orders, improve website functionality, prevent misuse, and maintain appropriate business records.

5. Communications

We may use your phone number or email address to provide important information about your orders, delivery status, cancellations, returns, refunds, or customer service requests. Promotional communications may be sent where you have provided appropriate consent or where otherwise permitted by applicable law.

6. Cookies and Similar Technologies

The website may use cookies and similar technologies to remember preferences, maintain essential functionality, understand general website usage, improve performance, and provide a smoother browsing experience. You may manage cookie preferences through your browser settings, although disabling certain cookies may affect some website features.

7. Cart and Browsing Data

We may collect information related to products viewed, items added to a cart, pages visited, general browsing activity, and interactions with website features. This information may be used to improve navigation, product presentation, website performance, and the overall shopping experience.

8. Technical Information

When you access the website, limited technical information may be collected automatically, such as browser type, device type, operating system, approximate location, referring page, pages viewed, and general interaction data. This information may be used for security, analytics, troubleshooting, and performance improvements.

9. Data Protection

We apply reasonable technical and organisational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal information is limited to individuals and service providers who reasonably require it for legitimate operational purposes.

10. Third Party Services

We may use trusted third-party providers for services such as website hosting, analytics, security, order fulfilment, delivery, communications, and customer support. These providers may receive only the information reasonably necessary to perform their respective services.

11. Delivery Partners

To fulfil Cash on Delivery orders, relevant information such as your name, phone number, delivery address, order details, and amount payable may be shared with appropriate delivery or logistics partners. Such information is provided for order fulfilment and delivery-related purposes.

12. Information Sharing

We do not sell or rent your personal information. Information may be disclosed when reasonably necessary to fulfil an order, provide requested services, protect website security, investigate suspected misuse, comply with legal obligations, or respond to lawful requests from authorized authorities.

13. Order Verification

Orders may be subject to reasonable verification before dispatch. We may use the information provided during checkout to confirm order details, delivery information, product availability, or other information necessary to reduce fraudulent or unsuccessful deliveries.

14. Returns and Refunds

If you request a cancellation, return, replacement, or refund, we may use your order information and contact details to verify the request, coordinate collection or delivery, inspect the returned product where applicable, and process an approved resolution.

15. Refund Information

Because orders are processed through Cash on Delivery, customers are not required to provide online payment credentials. Where an eligible refund is approved, additional information may be requested when reasonably necessary to complete the applicable reimbursement process.

16. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, returns, refunds, accounting, record keeping, security, dispute resolution, and compliance with applicable legal requirements.

17. Your Privacy Choices

Subject to applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you. Requests may be subject to reasonable identity or order verification and applicable legal limitations.

18. Children's Privacy

The website is not intended to knowingly collect personal information directly from children. If information is believed to have been submitted improperly, reasonable steps may be taken to review and remove it where appropriate and legally permitted.

19. External Links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of third-party services before providing personal information.

20. Data Security Limitations

While reasonable measures are taken to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure. We continuously review appropriate safeguards but cannot guarantee absolute security of information transmitted through the internet.

21. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in website functionality, business practices, data-handling procedures, or applicable requirements. The updated version will be made available through the website and will apply from the time it is published unless otherwise stated.

22. Acceptance of This Policy

By accessing the website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

1. Acceptance of Terms

By accessing, browsing, or placing an order through this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website. These terms may be updated from time to time, and the latest version published on the website will apply to your continued use.

2. Website Usage

You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security, availability, or functionality. You must not attempt to gain unauthorized access to any part of the website or use the website for fraudulent, abusive, or unlawful activities.

3. Product Information

We make reasonable efforts to display accurate product names, descriptions, specifications, images, colours, availability, and prices. Minor variations may occur due to screen settings, product batches, packaging changes, photography, or manufacturer updates.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, modify product information, or remove products from the website at any time without prior notice.

5. Pricing

Product prices displayed on the website may change without prior notice. Reasonable efforts are made to maintain accurate pricing information; however, genuine pricing or listing errors may occur. If an order is affected by an incorrect price, the order may be reviewed, corrected, or cancelled before dispatch.

6. Orders

Placing an order constitutes a request to purchase the selected products. An order is subject to product availability, delivery-area coverage, verification, and acceptance. We reserve the right to decline, cancel, or limit an order where reasonably necessary.

7. Cash on Delivery

Cash on Delivery is the only payment method available for purchases made through this website. The applicable order amount must be paid to the authorized delivery representative at the time the order is delivered.

8. Order Verification

Orders may be subject to verification before dispatch. We may contact the customer using the information provided during checkout to confirm the order, delivery address, product details, or other information reasonably necessary to complete fulfilment.

9. Customer Information

Customers are responsible for providing complete, accurate, and current information when placing an order. Incorrect names, phone numbers, addresses, postal codes, or other delivery information may result in delays, failed delivery attempts, or cancellation.

10. Shipping Policy

Orders are dispatched according to operational availability. Delivery times provided on the website are estimates and may vary based on destination, logistics conditions, courier availability, weather, public holidays, or other circumstances beyond reasonable control.

11. Delivery Attempts

Customers are responsible for being available to receive their orders and providing reasonable cooperation during delivery. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the order is refused, or other delivery conditions cannot be satisfied, additional attempts or cancellation may apply.

12. Delivery Charges

Any applicable delivery charges will be displayed or communicated as part of the ordering process. Delivery charges may vary depending on the order, destination, product, or applicable shipping conditions.

13. Order Cancellation

An order may be cancelled before dispatch where cancellation is available. Once an order has entered the dispatch or delivery process, cancellation may no longer be possible. Repeated or suspicious cancellation activity may result in restrictions on future orders.

14. Returns

Eligible products may be returned within the applicable 14-day return period, subject to the conditions described in the Return & Refund Policy. Products must generally be unused, undamaged, and accompanied by applicable original packaging, accessories, labels, or other included items.

15. Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the product ordered, the issue should be reported promptly through the applicable support process. Photographs or other information may be requested to verify the issue and determine an appropriate resolution.

16. Refunds

Approved refunds for eligible Cash on Delivery orders will be processed after the applicable return and inspection requirements have been completed. Refunds will be handled through an eligible reimbursement method in accordance with the applicable Return & Refund Policy.

17. No Cash Refund at Delivery

Delivery representatives and pickup agents are not authorized to provide cash refunds directly to customers. Any approved refund will be processed separately through the applicable refund procedure.

18. Prohibited Activities

You must not use the website to submit fraudulent orders, provide false information, interfere with website security, attempt unauthorized access, introduce harmful code, misuse website functionality, or engage in any activity that violates applicable law.

19. Intellectual Property

Unless otherwise stated, the website's text, images, graphics, layouts, designs, product content, software, and other materials are protected by applicable intellectual property laws. Such materials may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.

20. Third-Party Services

Certain website functions or operational services may rely on third-party providers, including hosting, logistics, analytics, security, communications, and delivery services. Third-party services may be subject to their own terms, policies, availability, and limitations.

21. Website Availability

We aim to maintain reliable access to the website but do not guarantee uninterrupted, error-free, or continuously available service. Temporary interruptions may occur due to maintenance, technical problems, security measures, network issues, or other circumstances beyond reasonable control.

22. Website Content

Website content is provided for general shopping and informational purposes. We reserve the right to correct typographical errors, update descriptions, modify images, change product specifications, or revise other content when necessary.

23. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, delays in delivery, temporary service interruptions, product availability issues, or circumstances beyond reasonable control.

24. Force Majeure

We will not be responsible for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, technical failures, strikes, or other unforeseen events.

25. Privacy

Personal information submitted through the website is handled in accordance with the applicable Privacy Policy. By using the website or placing an order, you acknowledge that information may be collected and used for legitimate order, delivery, support, security, and operational purposes.

26. Changes to Products and Services

We reserve the right to modify, suspend, or discontinue products, services, website features, pricing, delivery options, or other aspects of the website at any time, subject to applicable law.

27. Changes to These Terms

These Terms & Conditions may be revised periodically to reflect changes in business practices, website functionality, operational procedures, or applicable requirements. The updated version will become effective when published on the website unless otherwise stated.

28. Severability

If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the extent necessary, while the remaining provisions will continue to remain effective.

29. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of the jurisdiction in which the website operator is legally established, unless otherwise required by applicable law.

30. Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the general terms governing access to the website and the placement and fulfilment of orders.

1. Return Eligibility

Eligible items may be returned within 14 days from the date of delivery. Products should generally be unused, undamaged, and in their original condition, with original packaging, tags, labels, accessories, manuals, or other included materials where applicable.

2. Product Condition

Returned products must be in a condition suitable for inspection. Products that have been used, altered, washed, damaged after delivery, or returned without essential components may not qualify for a return or refund.

3. Non-Returnable Items

Certain products may be excluded from returns due to hygiene, safety, perishability, personalization, digital delivery, or other applicable restrictions. Products that have been opened, consumed, activated, downloaded, or accessed may not be eligible where applicable.

4. Return Window

Return requests must be submitted within 14 days of delivery. Requests submitted after the return period may not be accepted unless an exception is required under applicable law or is otherwise approved.

5. Return Request

To initiate a return, provide the relevant order details and the reason for the request through the available support process. Additional information or photographs may be requested to verify the product and assess return eligibility.

6. Return Authorization

Please wait for return instructions before sending any product back. Products returned without prior authorization or outside the applicable return process may experience delays or may not be accepted.

7. Return Packaging

Customers should securely pack the product to help prevent damage during transportation. Where practical, the original packaging, tags, accessories, manuals, and other included materials should be included with the returned product.

8. Return Pickup

Where return pickup is available, an authorized delivery or logistics partner may collect the product from the provided address. Customers may be required to keep the package ready for collection according to the return instructions.

9. Damaged Items

If an item arrives damaged, customers should report the issue as soon as reasonably possible. Clear photographs of the product, packaging, and visible damage may be requested to help verify the claim.

10. Defective Items

If a product is defective or does not function as reasonably expected, the issue may be reviewed based on the product category, reported problem, applicable warranty conditions, and available resolution options.

11. Incorrect Items

If an item different from the one ordered is delivered, the issue should be reported promptly. After verification, an appropriate resolution may include a replacement, return, or refund depending on product availability and circumstances.

12. Missing Items

If an order is missing a product, accessory, component, or expected quantity, the issue should be reported promptly. Order and fulfilment records may be reviewed before a resolution is provided.

13. Return Inspection

Returned products may be inspected after receipt. The inspection may include checking the product condition, packaging, accessories, identifying information where applicable, and the reason stated for the return.

14. Refund Approval

A refund is processed only after the return has been received and approved where inspection is required. If the returned item does not meet the applicable return conditions, the refund or replacement request may be declined.

15. Cash on Delivery Refunds

All purchases are processed through Cash on Delivery. Since no online payment is collected at checkout, approved refunds for eligible COD orders are handled separately through an available reimbursement process.

16. Refund Method

Depending on the applicable process, approved refunds may be issued through an eligible bank transfer, UPI reimbursement, store credit, or another available reimbursement method. Additional information may be required to complete the approved refund securely.

17. No Cash Refund at Pickup

Delivery representatives and return pickup agents are not authorized to provide cash refunds directly to customers when collecting returned products. Approved refunds are processed separately after the applicable verification and inspection process.

18. Refund Processing Time

After an eligible return has been received, inspected, and approved, the refund will generally be initiated within the applicable processing period. The time required for the reimbursement to reach the customer may vary depending on the selected refund method and relevant financial service provider.

19. Replacement

Where available, an eligible product may be replaced with the same product or an appropriate alternative. Replacement is subject to stock availability and product eligibility. If a replacement cannot be provided, an approved refund may be considered.

20. Return Shipping

For eligible returns caused by damaged, defective, incorrect, or missing products, appropriate return arrangements may be provided according to the circumstances. Return shipping conditions for other eligible returns may vary by product and reason for return.

21. Failed Return Pickup

If an approved return cannot be collected because the product is unavailable, incorrectly packaged, the address is inaccurate, or the customer is unavailable, additional arrangements may be required before the return can be completed.

22. Products Damaged After Delivery

Products damaged due to misuse, accidental damage, improper handling, unauthorized modification, or normal wear and tear may not qualify for a return or refund unless otherwise required by applicable law.

23. Fraudulent or Abusive Returns

Return and refund requests may be subject to reasonable verification. Repeated, fraudulent, misleading, or abusive use of the return process may result in the rejection of a request or restrictions on future orders, where permitted by applicable law.

24. Order Cancellation

Orders may be cancelled before dispatch where cancellation is available. Once an order has been dispatched or entered into the delivery process, cancellation may no longer be possible and the applicable return process may need to be followed.

25. Exceptions Required by Law

Nothing in this policy is intended to limit any consumer rights, remedies, guarantees, or protections that cannot legally be excluded or restricted under applicable law.

26. Policy Updates

This Return & Refund Policy may be updated from time to time to reflect changes in products, operational procedures, delivery arrangements, or applicable requirements. The latest version published on the website will apply unless otherwise required by law.